Terms of Service

Last Updated: October 24, 2026

1. Introduction

Welcome to Kitduzo. These Terms of Service (“Terms”) govern your access to and use of the Kitduzo website and your purchase of products offered through our online store.

The website is operated by AUREX TECHNOLOGY LIMITED (“Kitduzo,” “we,” “us,” or “our”).

By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms and our applicable policies. If you do not agree with these Terms, please discontinue using our website.

2. Eligibility and Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must provide accurate, current, and complete information when placing an order or contacting our customer service team.

You must not use our website to engage in fraudulent activity, violate applicable laws, infringe the rights of others, interfere with website operations, or compromise the security of our services.

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, business, or website, subject to applicable law.

3. Products and Product Information

Kitduzo offers tableware, dining accessories, table linens, serving items, and other dining essentials.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, and other product information are accurate.

However, product appearance may vary depending on lighting, photography, screen settings, materials, and individual product characteristics.

Customers should review the available product information and care instructions before purchasing. If you have questions about a product's dimensions, materials, suitability, or care requirements, please contact us before placing an order.

We reserve the right to update product descriptions, modify product offerings, or discontinue products, subject to applicable law and existing contractual obligations.

4. Prices, Currency, and Taxes

Product prices and applicable currency will be displayed on our website or during checkout.

We reserve the right to change prices, discounts, and promotional offers before an order is accepted. Price changes will not ordinarily affect orders already accepted, except where corrections are necessary for obvious pricing errors or as otherwise permitted by law.

Applicable taxes, shipping fees, and other charges will be displayed or communicated where required.

International orders may be subject to customs duties, import taxes, or other government-imposed charges. Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.

If a pricing or listing error affects an order, we may contact you to confirm the correct details or cancel the affected order where permitted by law. If payment has already been collected for a canceled order, we will arrange an appropriate refund.

5. Orders and Order Acceptance

When you submit an order, you are offering to purchase the selected products under these Terms.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to reject or cancel an order for legitimate reasons, including:

• Product unavailability.

• Obvious pricing or listing errors.

• Payment authorization failures.

• Suspected fraudulent or unauthorized transactions.

• Shipping restrictions or delivery limitations.

If we cancel an order after payment has been collected, we will arrange an appropriate refund through the applicable payment method.

You are responsible for reviewing your order details, selected products, shipping address, and contact information before completing checkout.

6. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the relevant payment method.

Payments may be processed by third-party payment providers and may be subject to their terms, privacy policies, verification procedures, and security requirements.

We may delay or cancel an order if payment cannot be authorized or if additional verification is reasonably necessary.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

For eligible standard shipping orders delivered within the contiguous United States, our shipping rates are as follows:

• Merchandise subtotal below $79.00 USD: $6.99 USD standard shipping fee.

• Merchandise subtotal of $79.00 USD or more: Free standard shipping.

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes and shipping charges.

Unless otherwise stated, these rates apply to eligible standard shipping services within the contiguous United States. Other destinations may have different shipping rates or restrictions, as displayed at checkout.

The estimated total delivery time for eligible standard shipping orders is 7–15 business days from successful payment confirmation, including order processing and shipping transit time. Weekends and public holidays are excluded from the estimated business-day period.

Delivery estimates are not guaranteed arrival dates. Delays may occur due to carrier operations, weather conditions, customs procedures, public holidays, or other circumstances beyond our reasonable control.

Tracking information will be provided when available from the shipping carrier.

Customers are responsible for providing complete and accurate shipping information. Please contact us as soon as possible if you notice an error in your address. Address changes cannot be guaranteed after an order has been processed or dispatched.

For shipping-related questions, please contact [email protected].

8. Returns and Refunds

Returns and refunds are governed by our applicable Return and Refund Policy and Refund Policy, together with any mandatory consumer rights under applicable law.

Eligible change-of-mind returns may generally be requested within 30 days of receiving an order, subject to the applicable return conditions.

For standard change-of-mind returns, products should be unused, unwashed, and in their original condition, with original packaging and included components where reasonably available.

For tableware and other products intended for food contact, used or washed items may not qualify for change-of-mind returns for hygiene reasons, unless the product is defective or applicable law provides otherwise.

If an item arrives damaged, defective, or incorrect, please contact us with your order number and relevant supporting information so that we can review the issue.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned product has been received and inspected. The time required for the funds to appear in your account may depend on your bank or payment provider.

Please contact us before returning any products to obtain the appropriate instructions.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded or restricted.

9. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. However, cancellation or modification cannot be guaranteed once processing or shipment has begun.

If an order has already been dispatched, you may request a return in accordance with our applicable return and refund policies and applicable law.

10. Promotions and Discounts

We may offer promotional codes, discounts, free-shipping offers, or other special promotions from time to time.

Promotions may be subject to eligibility requirements, validity periods, product restrictions, and other conditions disclosed when the promotion is offered.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct promotional errors, prevent misuse, or discontinue promotions, subject to applicable law and any specific promotional terms.

11. Intellectual Property

All website content, including text, photographs, product images, graphics, logos, designs, page layouts, and other materials, is owned by or licensed to Kitduzo or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use website content without prior authorization from the applicable rights holder, except as permitted by law.

Nothing in these Terms transfers ownership of intellectual property to you.

12. Customer Feedback and Submissions

If you submit reviews, comments, suggestions, photographs, or other content to us, you confirm that you have the necessary rights to provide that content and that it does not violate applicable law or the rights of others.

You must not submit content that is unlawful, fraudulent, misleading, defamatory, infringing, or otherwise inappropriate.

Where you voluntarily provide feedback, you grant us permission to use it for purposes related to operating and improving our services, subject to applicable law and any additional consent or agreement required for the intended use.

We may remove content that violates these Terms or applicable law.

13. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Provide false or misleading information when placing an order.

• Interfere with website security or functionality.

• Introduce malicious code, viruses, or other harmful technologies.

• Attempt to access restricted systems or information without authorization.

• Extract or copy website content through unauthorized automated methods.

• Infringe intellectual property, privacy, or other legal rights.

• Abuse payment systems, promotional offers, customer service processes, or return procedures.

We may take reasonable measures to investigate and address suspected violations, subject to applicable law.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, analytics services, and advertising partners.

Third-party services may operate under their own terms, privacy policies, and security practices.

We do not control all aspects of third-party services and are not responsible for their independent practices, except where applicable law provides otherwise.

Your use of third-party services may be subject to additional terms.

15. Privacy and Personal Information

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

We may use cookies and similar technologies to support website functionality, remember preferences, analyze website performance, and measure advertising effectiveness.

Where applicable, we may work with third-party service providers and advertising partners to support analytics, advertising measurement, and other website functions.

Where required by applicable law, we will obtain consent and provide appropriate privacy choices for relevant data processing activities.

Please review our Privacy Policy for more information about personal information, cookies, third-party services, and your privacy rights.

16. Website Availability and Errors

We make reasonable efforts to maintain website availability and provide accurate information. However, errors, omissions, interruptions, or temporary unavailability may occasionally occur.

We reserve the right to correct errors, update website content, modify features, or temporarily suspend parts of the website for maintenance, security, or operational reasons, subject to applicable law.

Nothing in this section limits our obligations under an accepted order or any mandatory consumer rights.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its general informational content are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability, error-free operation, or compatibility with every device or browser.

Nothing in these Terms excludes or limits product warranties, consumer guarantees, statutory protections, or other rights that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Kitduzo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website where such liability may legally be excluded.

Our liability concerning products, orders, payments, shipping, refunds, or website services remains subject to applicable law and mandatory consumer protections.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, and reasonable expenses arising directly from your unlawful use of our website, infringement of third-party rights, or material violation of these Terms.

This section does not impose liability where applicable law prohibits it.

20. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.

Any suspension or termination will be subject to applicable law and will not remove rights or obligations that have already accrued under an accepted order.

21. Governing Law

These Terms are governed by the laws of Hong Kong, subject to any mandatory consumer protection laws that apply in your country or region of residence.

Any dispute arising from these Terms will be handled by the competent courts of Hong Kong unless applicable law requires otherwise.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, products, website features, or legal requirements.

The revised Terms will be published on this page with an updated “Last Updated” date. Changes will apply from the effective date stated in the revised Terms, subject to applicable law.

We encourage you to review this page periodically.

23. Contact Information

If you have questions about these Terms, our products, or your orders, please contact us.

Store Name: Kitduzo

Legal Company Name: AUREX TECHNOLOGY LIMITED

Customer Service Email: [email protected]

Phone: +1652-713-5193

Business Address:

RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Return Address:

RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Our return address is the same as our business address. Please contact customer service before sending products back to obtain the applicable return instructions.

Thank you for choosing Kitduzo. We appreciate your trust and look forward to providing you with a convenient shopping experience.