Shipping Policy

Last Updated: October 24, 2026

At Kitduzo, we are committed to providing a convenient and reliable shipping experience for our customers. This Shipping Policy explains our order processing procedures, shipping rates, estimated delivery times, tracking services, and how we handle shipping-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing begins after payment has been successfully confirmed. During holidays, promotional events, or periods of high order volume, processing may take longer than expected.

Order processing time is included in the total estimated delivery time described below.

2. Shipping Methods and Total Delivery Time

Standard Shipping

Standard Shipping is available for eligible orders delivered within the contiguous United States.

• Total estimated delivery time: 7–15 business days.

• Order processing time: 1–3 business days, included in the total delivery time.

• Shipping transit time: Included in the total estimated delivery time.

• Tracking information: Provided when available from the shipping carrier.

The estimated total delivery time is 7–15 business days from successful payment confirmation. This period includes both order processing and shipping transit time. Weekends and public holidays are excluded from the estimated business-day period.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Available shipping methods and applicable delivery estimates will be displayed at checkout where supported.

3. Shipping Rates and Free Shipping

For eligible standard shipping orders delivered within the contiguous United States, the following shipping rates apply.

Merchandise Subtotal	Standard Shipping Fee
Below $79.00 USD	$6.99 USD
$79.00 USD or more	FREE

Free standard shipping applies to eligible orders with a merchandise subtotal of at least $79.00 USD after discounts and before taxes and shipping charges.

For example, if your merchandise subtotal after discounts is $78.99 USD, a $6.99 USD standard shipping fee applies. If your merchandise subtotal is $79.00 USD or more, eligible standard shipping is free.

Unless otherwise stated in a promotion, this offer applies only to eligible standard shipping services within the contiguous United States.

Orders shipped to Alaska, Hawaii, U.S. territories, remote locations, or international destinations may be subject to different shipping rates or restrictions. Applicable shipping options and charges will be displayed at checkout.

Any additional shipping charges will be disclosed before an order is completed.

4. Shipping Destinations

Kitduzo ships to destinations supported by our checkout system.

Please ensure that your shipping address is complete and accurate when placing an order. If your destination is unavailable at checkout, please contact our customer service team for assistance.

Shipping availability may vary depending on the product, destination, and carrier service.

5. Order Tracking

When tracking information becomes available, we will send a shipping confirmation or tracking notification to the email address associated with your order.

Please allow time for the carrier's tracking system to update after dispatch.

If you have not received tracking information within the expected processing period, please contact us with your order number.

6. Packaging and Handling

Our collection includes tableware, dining accessories, table linens, serving items, and other dining essentials made from different materials.

We take reasonable care when preparing orders for shipment and select packaging appropriate to the products being shipped.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us with your order number, a description of the issue, and clear photographs of the affected product and packaging where applicable.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

7. Shipping Delays

Shipping delays may occur due to severe weather, carrier disruptions, public holidays, customs procedures, or other unexpected circumstances.

If your order has not arrived within 15 business days after successful payment confirmation, please contact us at [email protected] with your order number.

We will review the available tracking information and assist you with the next steps, including contacting the carrier where appropriate.

The 7–15 business-day delivery window is an estimate rather than a guaranteed delivery period. Delays may occur due to circumstances beyond our reasonable control.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information.

If you notice an error in your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a package is returned because of an incorrect address or an unsuccessful delivery, we will contact you where appropriate to discuss the available options.

Additional reshipping charges may apply where permitted by law and disclosed to the customer before reshipment.

9. Lost or Missing Packages

If your package appears to be lost or tracking indicates a delivery problem, please contact us so that we can assist with the investigation.

If a shipment is confirmed lost in transit, we will work with you to determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

If tracking indicates that a package has been delivered but you have not received it, please check your delivery location and contact the carrier where appropriate before reaching out to us.

10. International Shipping, Customs, and Import Charges

For international shipments, customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination.

Unless expressly stated otherwise at checkout, these charges are separate from the product price and shipping fee. Customers are responsible for applicable import charges to the extent permitted by law and under the shipping terms presented for their order.

Customs clearance may also affect delivery times.

Please contact the relevant customs authority if you need information about potential import charges before placing an order.

11. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

You may request a return in accordance with our Return and Refund Policy, subject to applicable consumer protection laws.

12. Contact Us

For questions about shipping, delivery estimates, tracking information, or delivery issues, please contact us.

Store Name: Kitduzo

Legal Company Name: AUREX TECHNOLOGY LIMITED

Customer Service Email: [email protected]

Phone: +1 652-713-5193

Business Address:

RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Return Address:

RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Our return address is the same as our business address. Please contact customer service before sending any items back to confirm the applicable return instructions.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for shopping with Kitduzo. We appreciate your trust and look forward to serving you.